Frequently Asked Questions 

This is not a happy place to be in but it is a resourceful place. The mindset I operate with as a mediator is that the conflict parties in a dispute are the best experts when it comes to its resolution. What's blocking them is the fact that they can't communicate effectively with each other due to the emotional extremity of the situation.


In a conflict mediation, the participants go through five phases, during which they are guided and supported by me as their mediator:

Phase 1: Clarification

Phase 2:

Frequently asked questions

What is mediation?

You can find out more about mediation here. In Germany, where I am based, the mediator profession is regulated by the Mediation Law (Mediationsgesetz) from 2012.

Who can participate in a mediation process?

Anyone. Typical mediation party constellations include but aren't limited to:

  • business partners
  • co-workers with or without a hierarchical relationship
  • life partners
  • divorcing parties
  • neighbors
  • parties involved in a civil dispute

How long does a mediation process take?

A conflict mediation usually takes 3-5 sessions of 1,5 to 3 hours. Mediative conversations in a founding process can take longer depending on the level of depth and the goal(s) you set for the process and yourselves. The sessions can be held on a weekly basis or in a single day (or 2-3 consecutive days), depending on the participants' wishes and availability. All details can be discussed during your free 30-minute introductory call with me.

How much does a mediation process cost?

Each mediation process starts with a free 30-minute introductory call.
If you decide to move on with me after that, the process that follows consists of individual sessions that are 1,5 to 3 hours long. Depending on the complexity of the topic at hand, the process can take anywhere between 2 and 10 sessions.
The cost is calculated based on an hourly rate, which varies depending on the participants' context (private individuals vs. corporate clients) and the expected duration. We will be able to determine the approximate duration of the process during our free 30-minute introductory call and calculate the estimated cost.
Alternatively, you are invited to provide an approximate budget for the project, which I can use to design a process that best fits your needs and gets you to where you want to be after participating. (Please include your approximate budget when you email me so I can prepare a plan prior to our introductory call.)
I am generally dedicated to making mediation accessible to everyone so please do get in touch regardless of your personal situation and we can work out a plan together.

How do I prepare for the introductory call?

There is no special preparation required on your end. You can rely on me for preparing the structure of the session and a proposal for how we can tackle the situation you are looking to resolve through mediation. What helps is if you provide as much information as possible in your first email to me so I can prepare. Consider providing some context about the situation: Is it a conflict? Are you about to start a business with a partner? Are you looking for consulting on a project? What is your budget in terms of time investment and costs? Do you have any concerns? Please also include some available 30-minute time slots for the next 1-2 weeks. I look forward to hearing from you!

Do you do pro-bono work?

Yes. I am generally dedicated to making mediation accessible to everyone and take on pro-bono cases occasionally, especially when it comes to working with NGOs and startups. While I can't take on any case that comes my way, I am always happy to offer a free introductory call and share my feedback with you afterwards. If I won't be able to help you further, I'm happy to recommend colleagues who might be interested/available.

What is the difference between in-person and online mediation sessions?

Mediation is a process that relies on communication and the willingness of all parties to contribute proactively.
Whether we meet in a physical or digital space, it will be my responsibility as a mediator to provide a safe space for meaningful conversations to happen and to support you with the necessary tools and techniques, which can facilitate the end goal, which is reaching an agreement.
The benefits of in-person mediation usually revolve around the change in surrounding for the conflict parties, which enables them to think and speak freely and activates their creativity. On the other hand, online mediation offers a lot of flexibilty and saves costs.
Hybrid forms of in-person and online mediation are also possible. We can discuss the options and determine the most suitable solution for your individual case during our free 30-minute introductory call.

I'm in a conflict situation where the other party doesn't want to consider mediation. What can I do?

Mediation is a voluntary process so it requires the proactive participation of all parties. In reality, there is often one party that is more willing to explore alternative conflict resolution methods than the other. If you are in a similar situation, what you a can do is invite the other person/people to a free 30-minute introductory call with me, where we'll be able to address any questions and concerns together. If you do need to do some convincing, here's my elevator pitch for mediation: it saves money which you would normally spend on legal fees if you decide to go to court it saves time, which you could otherwise invest productively it ensures an outcome, which all parties agree with, as opposed to a court decision it offers room, a safe space for each party's individual needs and concerns, which essentially provides each party with the opportunity to understand themselves and the other side(s) better Additionally, you can go through the general information on mediation here.

Can we rely on you to formulate an official contract/agreement for us in the final phase of the process? Can a mediator replace legal counsel?

No. A mediator is many things but the one thing they are not is a lawyer/legal counsel. The agreement that emerges in the final phase of the mediation process is always formulated by the participating parties, in their own words. During this process, I can support you by asking clarifying questions or helping to facilitate the discussion as a moderator. What I cannot do is formulate points for you as this contradicts the guiding principle of mediation, which is that the parties involved in a conflict are the people best suited to come up with a solution.
If necessary and requested by you, the final phase of the mediation process can be completed in the presence of a lawyer who can formulate an legally binding contract containing the points of agreement. This is particularly useful in founding mediations or in conflicts between business partners, for example. Other mediations such as family or neighbor conflicts, as well as workplace conflicts, usually end with the symbolic signing of an agreement, which includes all the solutions agreed upon during the mediation process. We can discuss this option during our introductory call to find the best solution for you.

Which languages do you offer mediation services in?

I offer all the services listed on this website in English, German, and Bulgarian.